Location: Ortigas, Pasig

Salary: Open for discussion

Duties and Responsibilities:

• Execute all customer online transactions via the company website and other available online platforms, such as Sanla, Tubo, and inquiries, ensuring accuracy and efficiency

• Prepare daily reports summarizing the activities and transactions handled, providing insights and data for decision-making.

• Address and resolve all branch concerns related to online transactions, including renewals, sangla (pawn), and redemptions.

• Filters and handles all concerns and needs with Point Person of department concerned.

• Must attend engagement activities, such as company-wide events, meetings, team huddles, monthly townhalls, engagement activities, and teambuilding events

• Provide regular updates on daily activities, challenges, and opportunities for improvement

• Review given monthly scorecard, semi-annual performance appraisal, and annual performance appraisal as Digital Operations Specialist

• Monitoring the implementation and accomplishment of action plans.

• Reports department target achievement status to immediate superior, daily.

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Job Specification:

• At least High School level.

• Minimum (3) years of actual branch operations experience

• Advanced knowledge of Microsoft programs (primarily in Word, PowerPoint, and Excel)

• Advance knowledge in digital communications

• With basic knowledge in basic functions of online communication tools

• Excellent oral and written communication skills.

• Able to Organize data and documentations.